Salesforce Service Cloud is a customer service and support platform designed to enhance customer interactions. Appsavio helps you track and manage customer issues across omnichannel support — chat, email, phone, and social media — backed by a knowledge base agents and customers can rely on for fast answers.
A complete view of every customer issue, configured precisely for how your support team actually works.
Appsavio helps you track and manage customer issues and requests via omnichannel support — chat, email, phone, and social media — all flowing into one unified case record. We build a repository of articles and FAQs for self-service, with robust knowledge management tools enabling both agents and customers to quickly find answers to common questions.
We use workflows and macros to streamline repetitive tasks and leverage Einstein AI for predictive analytics and recommendations — including case routing and sentiment detection. Custom applications and components are built using Apex and Lightning Web Components (LWC), so the platform aligns perfectly with your service processes. Agents can provide support from mobile devices, connect with other Salesforce products and external systems, and rely on tailored reports and dashboards for real-time insight into service performance and customer satisfaction.
Chat, email, phone, social, and WhatsApp — all routed into one case queue
Predictive case routing, sentiment analysis, and next-step recommendations
Self-service articles and FAQs that deflect repetitive queries
Repetitive support tasks automated end-to-end
Full case management from mobile devices, for agents on the move
Tailored reports on resolution time, CSAT, and team performance
No matter where a customer reaches out, the conversation lands in the same place — with full context attached.
Most support teams struggle with the same issues. Here's what Service Cloud, configured by Appsavio, fixes directly.
Einstein AI helps automatically route cases to the most appropriate agent based on case type, priority, and agent expertise.
Sentiment analysis flags at-risk customers before they escalate, while AI-driven routing ensures every case reaches the agent best equipped to resolve it — cutting both response time and repeat contacts.
Up to 40% reduction in response times
Improved customer loyalty and retention
Improved morale and reduced burnout
Unified customer record
Service-informed campaigns
Community & knowledge base
ERPs & ticketing tools
Chat-based support
Twitter/X, Facebook, Instagram
iOS & Android agent access
Any external data source
Unlike cookie-cutter setups, we tailor workflows for industry use cases — whether it's e-commerce returns, healthcare triage, or B2B escalations. Every Service Cloud build is shaped around how your specific support team actually operates.
Book a free 30-minute consultation and see what Service Cloud can do for your support team — no pressure, no obligation.