Loading...
×

Field Service Lightning Service

Salesforce Field Service Lightning (FSL) is designed to optimize field service operations.We not only conduct thorough evaluations of your current field service operations but also identify areas for improvement and opportunities for automation and develop a customized strategy to leverage Salesforce FSL capabilities

We configure and set up Salesforce Field Service Lightning tailored to your business needs to ensure seamless integration with existing systems and data migration and help customize features such as work order management, scheduling, and dispatching. We develop custom solutions to address unique business requirements and optimize scheduling and routing for increased efficiency and reduced costs. We Implement advanced analytics and reporting tools for data-driven decision-making.We also provide training and support for your team to maximize the benefits of salesforce FSL by developing user manuals and conducting workshops.

Optimize Field Service Operations with Field Service Lightning

Field Service Lightning allows businesses to manage their field service operations from anywhere. From dispatching field technicians to tracking inventory, we ensure that your service delivery is optimized for maximum efficiency and customer satisfaction.

Problems we solve:

  • Inefficient scheduling and routing.
  • Lack of access to customer history in the field.
  • High travel costs and low first-time fix rates.

Our Solution:

  • AI-powered scheduling & dispatching.
  • Technician mobile app with offline access.
  • Real-time inventory visibility.
  • On-site feedback collection.
  • Route optimization with GPS.

Business Impact:

  • 20% reduction in travel costs.
  • Higher first-time fix rates.
  • Improved customer satisfaction.

Appsavio’s Edge:

We implement geo-optimized routing tailored to your service areas.



Frequently Asked Questions

How can Field Service Lightning help my field team?

It provides your technicians with mobile tools to access customer information, job details, and inventory, ensuring faster, more accurate service.

Can Field Service Lightning integrate with other systems?

Yes, it integrates seamlessly with Salesforce CRM and other business systems.

How does Field Service Lightning optimize technician scheduling?

It uses AI and automation to assign jobs based on skills, location, and availability.

Can customers track their service appointments?

Yes, real-time notifications and tracking improve transparency.

Is FSL suitable for my industry?

It supports various industries including utilities, healthcare, manufacturing, and more.

Does FSL support mobile technicians?

Yes, technicians access job details, capture data, and update status via mobile devices.

Can FSL manage parts and inventory?

Yes, it integrates with inventory systems to ensure parts availability.