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Monday Service

monday Service is a comprehensive service management platform that helps IT and support teams handle service requests, manage internal and external tickets, and deliver fast and reliable support.

It centralizes ticket tracking, automates issue routing, and supports SLA monitoring, making it ideal for both customer service and internal IT or HR service teams.

Move Your Service Operations — Seamless & Secure

Transform your customer service with monday Service, a modern ticketing and support solution that’s easy to use and fully customizable. Appsavio helps you migrate from Zendesk, Freshdesk, email inboxes, or Excel — making sure all customer tickets, SLAs, and communication records are moved securely.

Problems we solve:

  • Scattered support tickets.
  • Missed SLAs and poor visibility.
  • Lack of accountability.

Our Solution:

  • Centralized ticketing dashboards.
  • Automated assignment & escalation.
  • SLA monitoring with alerts.
  • Feedback collection systems.
  • Analytics dashboards.

Business Impact:

  • 40% reduction in SLA breaches.
  • Improved transparency.
  • Higher customer satisfaction.

Appsavio’s Edge:

We design portals where customers can track ticket status in real-time.



Frequently Asked Questions

Can monday Service be used as a helpdesk platform?

Yes, it offers full-service helpdesk capabilities, including ticket tracking, automations, and reporting.

Is it effective for managing internal IT or HR requests?

Yes, it supports internal service workflows for IT, HR, Facilities, and more.

Does it allow SLA tracking and notifications?

Yes, SLA policies can be configured with automated alerts and escalations.